Insurance

IT Outsource, Inc. (ITO) provides application hosting services for businesses running industry-specific management, accounting, claims-handling and estimating software as well as other desktop office suite programs. ITO also provides related technical support for daily operations and training support for online learning provided by client businesses. Many insurance companies have their own training staff. ITO supports client training activities in an online mode. ITO is a Business-to-Business enterprise supporting all facets of the automotive collision repair industry. Essentially, full IT department capabilities in an outsourced mode – at a fixed price, affordable even for smaller organizations.

Benefits to Insurance Providers

• All software updates are performed on-time, at the same time for all employees
  a. Reduce supplements – with everyone on the same version/ database
  b. Reduce duplicated effort by entire claims handling team
  c. Reduced cycle-time for claims process

• Ability to have remote Desk-Audit personnel review files from across the country in just minutes prior to locking file and uploading it - still as a preliminary estimate

• All files are housed centrally; no “stand-alone” laptops or desktops with estimates or claims files on them, all files are accessible from centralized server at our Data Center

• Potentially reduced cost of 3rd Party Information Provider software licenses
  a. Consolidated licenses from single source network
  b. One set of CD’s for updates to all shops – savings in packaging/ shipping
  c. Everyone is on the same version/ update
  d. Reduced technical support costs for 3rd party information provider support

• Secure backups done nightly off-site for all users

• No longer necessary to Upload and Download assignments daily by Adjusters - All files viewable at all times

• Files handled at lightning speed rather than at dial-up modem speeds

• Frees-up time spent by each adjuster normally spent doing IT work

• Data is secure from “data-mining” operations

• All programs and files hosted on “Secure” VPN (Virtual Private Network)

• Fixed costs per month for IT Support – no salaries, sick days, vacations, or overtime

• Life-cycle cost of each workstation/ laptop reduced significantly (double normal computer life expectancy)
  a. Lower Hardware replacement costs – over life-cycle of each workstation
  b. Latest software runs as fast via older machines as with new P4 3Ghz PC’s
  c. In-house workstations can run software programs via a Terminal instead of a full PC
  d. No network servers required for insurance company    e. Workstations can operate for up to double or triple normal life cycle

• Remote access via secure login by approved staff from variety of locations (remote-wireless; remote @ body shop; remote @ internet café; remote from home PC; on-site @ office; remote while at a conference; remote from vacation spot – using any PC with internet access)

• New opportunities for Online Training using the Actual software being trained.

• Technical support time reduced to provide repairs/ fixes to problems

  a. Techs capture callers “session” on the server and go “Live” with them
  b. Both Tech and Caller see exactly the same screen and are interactive
  c. Reduced time to explain what problem was encountered – the tech sees it

• ITOutsource works with existing IT Departments and staff to make the insurance company’s IT Staff more productive.

• Less response time for repairs to “glitches”.

• Better overall performance than running stand-alone workstations